bet177's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the bet177 platform. By using the bet177 website to register an account, make a deposit, play games, or contact customer support, you are considered to have voluntarily accepted this policy.

The purpose of this policy is to transparently inform you of what data bet177 collects, why it is collected, and how it is managed. To learn more about us in general, read our About Us page, which provides a detailed overview of bet177's services and platform.

This policy has been created with users in Bangladesh in mind. bet177's services are for those aged 21 and above only. 21+

2 Information We Collect

2.1 Registration and Identity Information

When opening an account, bet177 collects the following information:

• Full name and date of birth
• Mobile number and email address (where applicable)
• Username and password chosen by the user (stored in encrypted form)
• National ID or equivalent document details required for identity verification

2.2 Financial Transaction Information

When you use bKash, Nagad, Rocket, or Upay for deposits and withdrawals, the relevant mobile wallet number and transaction reference number are recorded. Full bank or wallet account details are not stored on bet177's servers.

2.3 Technical and Usage Information

Some technical information is automatically collected while using the platform:

• IP address and device type
• Browser type and operating system
• Login time and session duration on the platform
• Information collected through cookies and similar tracking technologies

2.4 Support and Communication Information

When you contact customer support via live chat or email, records of that conversation may be kept for quality control and service improvement purposes.

3 Purpose of Data Use

bet177 uses collected information only for the specific purposes below:

• Account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Ensuring platform security and detecting fraudulent activity
• Communications and account management related to bonuses and VIP benefits
• Providing 24/7 customer support and resolving complaints
• Improving platform performance and user experience
• Maintaining records for applicable legal obligations and audit requirements

Your information is not used beyond these purposes. bet177 never sells personal information to third parties.

4 Sharing Information with Third Parties

4.1 Payment Processors

To complete financial transactions through bKash, Nagad, Rocket, and Upay, the necessary information is shared with the relevant mobile banking provider. This sharing is solely to ensure secure transactions.

4.2 Technology and Service Providers

bet177 handles certain technical operations through trusted service providers, such as server hosting, cybersecurity analysis, and platform performance monitoring. Only the minimum information required for the work is shared with these partners, and they are contractually bound to maintain confidentiality.

4.3 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, bet177 always follows the legal process and avoids disclosing any unnecessary information.

5 Cookies and Tracking Technologies

bet177 uses cookies to improve platform performance and remember user preferences. The types of cookies are as follows:

5.1 Essential Cookies

These cookies are essential for keeping login sessions active and running the platform's basic functions. Without them, normal site operation is disrupted.

5.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. They do not identify any individual; data is analysed in aggregate form.

5.3 Cookie Controls

You can disable cookies from your browser settings. However, this may limit some features of the platform.

6 Data Security Measures

bet177 applies industry-standard technical and administrative measures to protect data:

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored in encrypted form
• Regular security audits and vulnerability tests are conducted
• Access to data is restricted to authorised staff only
• Two-factor verification (OTP) secures access to the system

However, it is technically not possible to guarantee 100% security when transmitting data over the internet. bet177 takes every precaution, but users are also requested to protect their own login credentials carefully.

7 Data Retention Period

bet177 does not retain information longer than necessary. In general:

• Active account data is retained for as long as the account remains open
• Financial transaction records are kept for the period required by law
• Certain information may be retained for a set period after account closure in accordance with applicable law
• Security logs and support conversations are stored for a limited time

8 User Rights

Every user registered with bet177 has the following rights:

8.1 Right to Access Information

You can contact customer support at any time to find out what information bet177 holds about you.

8.2 Right to Correct Information

If any information in your profile is incorrect, you can contact the support team to have it corrected. Additional steps must be followed to correct identity verification documents.

8.3 Right to Close Account

You may request to close your account at any time. Any remaining balance must be withdrawn before the account is closed. However, certain information may be retained for a set period due to legal obligations.

8.4 Right to Responsible Gaming

bet177 sees gaming as a form of entertainment. If you are concerned about your gaming habits, visit our Responsible Gaming page for detailed guidance, including information on setting deposit limits, self-exclusion, and available support.

9 Protection of Minors

bet177's services are for those aged 21 and above only. 21+ The platform does not knowingly collect information from any minor. An age verification process is followed at the time of registration.

If we become aware that a minor's information is in our database, we will delete it immediately and close the associated account.

10 Changes to This Policy

bet177 reserves the right to amend or update this privacy policy as needed. Users will be notified through the platform in the case of significant changes.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. It is therefore important to read any updates when the policy is revised.

To understand the relationship between this policy and bet177's other terms, read our Terms and Conditions page, which explains the complete legal framework for using the service.

11 Contact

If you have any questions, requests, or complaints about this privacy policy, please contact the bet177 customer support team:

• 24/7 Live Chat — Log in to the platform and start a chat directly
• Email: [email protected]

Our support team provides assistance in both Bengali and English. For privacy-related matters, we aim to respond as quickly as possible.